Customer Service Agent - Trilingual - Open Recruitment

Description

Job Summary: Customer service and negotiation professional responsible for handling requests, modifications, and cancellations of hotel reservations via telephone and email. Key Highlights: 1. Reservation handling and negotiation via telephone and email 2. Communication with hotels for modifications and cancellations 3. Drafting emails following customer service standards **RESPONSIBILITIES:** Provide customer service via call and email for new reservation requests; Contact hotels to negotiate cancellation waivers for reservations outside the cancellation deadline; Call hotels to negotiate date and/or accommodation changes according to justified reasons; Respond to calls from travel agencies regarding reservation modifications and/or cancellations; Draft emails adhering to the unit's customer service standards. **REQUIREMENTS:** Completed high school education; Fluency in English and Spanish at C1 level is mandatory (will be tested during interview and assessment); **WORK SCHEDULE:** Work arrangement: Remote work – 5x2 shift – Monday to Friday – flexible hours subject to schedule **BENEFITS:** Medical insurance, Dental insurance, Childcare allowance, Meal voucher This job opening has been verified by Buscar Vagas portal in partnership with Divulga Vagas Brasil website.