Commercial Assistant / Commercial Support

Description

Job Summary: Consultative customer service professional for partners and stores, responsible for commercial proposals, registrations, finance, and training. Key Highlights: 1. Consultative customer service and comprehensive support for partners 2. Opportunity to conduct training sessions and develop teams 3. CLT employment regime with benefits, emphasizing organization and proactivity **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 9:30 AM to 7:18 PM; optional Saturdays with overtime pay **Level:** Operational **Employment Type:** Tenured \- CLT labor code **Main Responsibilities:** * Provide consultative customer service to partners and stores via WhatsApp, phone, chat, and Bitrix; * Guide and monitor commercial proposals throughout all stages; * Perform registrations, data entry, and system data updates; * Issue invoices and send payment confirmations to customers; * Monitor and resolve financial and operational pending issues; * Support inquiries related to accreditation, finance, credit analysis, and internal system usage; * Maintain and update the customer service tracking log; * Conduct online and in-person training sessions on products, systems, and processes for commercial teams, partners, and banking correspondents. ***IMPORTANT INFORMATION*** During the training and learning period, working hours will be from 8:30 AM to 6:18 PM. After the adaptation period, working hours will be from 9:30 AM to 7:18 PM *FLEXIBLE SCHEDULE AVAILABILITY WILL BE A PLUS* **Requirements:** **What We Seek:** * Excellent oral and written communication skills; * Typing speed and ease of use with computer systems; * Organization and attention to detail; * Proactivity and sense of urgency; * Collaborative spirit and teamwork orientation. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Culture voucher, Meal allowance, Food voucher, Transportation voucher