Technical Support Technician

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: IT professional focused on second-level technical support, providing on-site and remote assistance, equipment maintenance, and system support. Key Highlights: 1. Second-level technical support (on-site and remote) 2. Experience with Windows operating systems and Office 365 3. Computer assembly, maintenance, and configuration Responsibilities and Duties: * Provide second-level on-site and remote support for incidents and service requests assigned to your support queue; * Support off-the-shelf software, common basic applications, corporate systems, and IT equipment; * Engage and follow up with external vendors in cases of potential SLA violation; * Provide technical and operational support for Windows 10 or newer operating systems; * Provide support for the Office 365 suite (Outlook, Word, Excel, PowerPoint, OneDrive, and OneNote); * Install and update standard commonly used software and applications; * Perform computer assembly, maintenance, and configuration; * Install peripherals and accessories on workstations Qualifications and Requirements: * Technical or undergraduate degree in Information Technology, Information Systems, Networking, Computer Science, or related fields (in progress or completed); * Knowledge of second-level technical support; * Experience with Windows 10 or newer operating systems; * Familiarity with Microsoft Office 365; * Knowledge of corporate software installation and configuration; * Experience in computer assembly and maintenance. Minimum Education: Technical Course

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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