Description
Job Summary:
IT professional focused on second-level technical support, providing on-site and remote assistance, equipment maintenance, and system support.
Key Highlights:
1. Second-level technical support (on-site and remote)
2. Experience with Windows operating systems and Office 365
3. Computer assembly, maintenance, and configuration
Responsibilities and Duties:
* Provide second-level on-site and remote support for incidents and service requests assigned to your support queue;
* Support off-the-shelf software, common basic applications, corporate systems, and IT equipment;
* Engage and follow up with external vendors in cases of potential SLA violation;
* Provide technical and operational support for Windows 10 or newer operating systems;
* Provide support for the Office 365 suite (Outlook, Word, Excel, PowerPoint, OneDrive, and OneNote);
* Install and update standard commonly used software and applications;
* Perform computer assembly, maintenance, and configuration;
* Install peripherals and accessories on workstations
Qualifications and Requirements:
* Technical or undergraduate degree in Information Technology, Information Systems, Networking, Computer Science, or related fields (in progress or completed);
* Knowledge of second-level technical support;
* Experience with Windows 10 or newer operating systems;
* Familiarity with Microsoft Office 365;
* Knowledge of corporate software installation and configuration;
* Experience in computer assembly and maintenance.
Minimum Education: Technical Course