Description: * High school diploma or equivalent * Availability to work afternoon/night shifts * 100% onsite * Handle technical support calls regarding installation and maintenance requests; * Process door operation requests to meet the needs of field installers and repair technicians, providing technical support to ensure proper functioning of Voice, Broadband, and TV products according to the assigned operational cell; * Schedule pending repair service orders with customers; * Proactively schedule orders when slots are available and confirm them to prevent unproductive technician visits due to customer absence, thereby avoiding unnecessary technician travel to sites and ensuring technical support for the proper functioning of Voice, Broadband, and TV products. 2512060202191325331