Description: * Completed technical high school education in Informatics; * Basic computer knowledge (text processing, spreadsheets, internet); * Proficient typing and system usage; * Strong oral and written communication skills; * Organization, discipline, and attention to detail; * Flexibility, dynamism, and ease in interacting with the public; * Willingness to learn new processes. Advantages: * Experience in customer service; * Experience with computerized systems and digital platforms. Citizen Service * Receive and guide users regarding available services. * Inform about waiting times and assist in queue management. * Perform document triage and verification (legibility, validity, and requirements). * Distribute queue numbers, provide guidance during contingencies, and support individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of kiosks, self-service options, and digital services. * Identify medical emergencies and notify responsible support staff. * Report incidents to the Customer Service Supervisor. Operational Service * Activate electronic queue number calling. * Serve citizens via system according to their queue number and requested service. * Verify and enter registration data; collect signatures or fingerprints when required. * Issue documents, inform about fees, and direct to subsequent steps. * Refer complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). Backoffice * Access digital platform to analyze requests. * Review submitted documents and verify compliance. * Notify citizens about necessary corrections and new uploads. * Schedule appointments and send notifications via system. * Conduct video-call attendances when required. Administrative Activities * File documents according to agency guidelines. * Prepare reports on services rendered or canceled documents. * Transmit and receive documents via system or email. 2512050202181904614