Logistics Analyst (Customer Service)

Description

Job Summary: Logistics Analyst – Customer Service responsible for serving internal and external customers, monitoring shipments, and managing incidents and costs, contributing to excellence in road transportation. Key Highlights: 1. Opportunity to work with one of the largest fleets in Brazil 2. Join a GPTW-certified company focused on innovation 3. Professional development within a team of over 2,300 employees We are seeking a **Logistics Analyst – Customer Service**. Work Location: **Maringá/PR** Employment Type: **Full-time, CLT** **Learn More About Us:** With 40 years of history, **Transpanorama Transportes S/A** ranks among the largest fleets in Brazil, operating over **1.200 owned trucks**, connecting people, companies, and businesses from North to South across the country. We operate nationwide, offering comprehensive transportation solutions for: Grains, Liquids, Industrialized Products, and Postal Cargo. We are driven by people. Today, we have a team of **over 2,300 employees**, making a difference every day through dedication, safety, and commitment to excellence. Our **Headquarters is located in Maringá/PR**, and we operate **over 90 branches distributed across Brazil**, ensuring strategic presence and operational agility. Grow with us! If you seek challenges, professional development, and wish to join a solid company that values people and results, this may be your place. **Build your career journey with Transpanorama!** For questions regarding applications to our job openings, access support by clicking here: https://support\-candidates.gupy.io/hc/pt\-br **Responsibilities and Duties** As a **Logistics Analyst – Customer Service** at Transpanorama, your responsibilities will include: * Responding to internal and external customer requests related to incidents. * Opening incident reports by gathering data based on event timelines and evidence. * Recording incident data in spreadsheets and systems, keeping information updated for consultation and historical tracking. * Periodically monitoring shipments with alerts and incidents by status: pending, under review, and resolved. * Analyzing and organizing documents and supporting evidence to assist in incident information management. * Monitoring and controlling extra costs and layovers, issuing required documentation as needed. * Reviewing supporting documents and processing trip closures using trip completion information/delivery confirmations and updating customer records accordingly. * Monitoring inventory levels of products and pallets at logistics operators via spreadsheets, system reports, and direct operational communication. * Organizing documents and supporting evidence for reverse logistics, aiding in information management regarding returned products and pallets. * Handling pallet return cases at end customers, guiding drivers on optimal disposal options. * Monitoring vehicle statuses during loading/unloading processes exceeding 24 hours — assessing whether layover charges apply; * Addressing requests received via support channels (Email, WhatsApp, and/or phone) regarding operational travel expenses, such as loading/unloading fees, mileage, sorting, parking, maintenance, etc.; * Informing and supporting drivers’ inquiries about the Agillitas card usage and its functions (debits, transfers, cash withdrawals); * Conducting weekly training sessions for driver employees on Agillitas card usage, per HR’s weekly schedule. * Guiding drivers on access issues, blocked passwords, card expiration, and payment approvals via support channels. **Requirements and Qualifications** **Basic Requirements:** * Experience in administrative routines. * Completed or ongoing undergraduate degree in Business Administration or related fields. * Professional experience in Transportation and/or Customer Service. **Preferred Qualifications:** * Experience in customer service and logistics. * Intermediate Microsoft Office proficiency. **Additional Information** **Benefits Designed For You!** At Transpanorama, your well-being, development, and quality of life come first. Check out the benefits we’ve prepared for you: * Birthday Day Off: Celebrate your special day with an exclusive day off! * On-site Cafeteria: Convenient and free meals without needing to commute. * Co-payment Health Plan: Take care of your health and your family’s. * Dental Plan: High-quality dental care to maintain your healthy smile. * Benefits Club: Exclusive discounts and advantages on products and services. * G10 Gas Station Fuel Discount: Extra savings for those using their personal vehicles. * G10 Grill Restaurant Discount: Delicious meals at special prices just for you. * Attendance Bonus: Recognition and reward for your dedication and punctuality. * Corporate University: Learn and grow with access to exclusive trainings and content. * Newborn Voucher: A special gift to celebrate the arrival of a new family member. * Sest Senat (Nutrition, Psychology, Dentistry, and Physical Therapy): Specialized support for your physical and mental health. * Wellhub (Gympass): Access to gyms, fitness activities, and wellness all in one place. **Here, you don’t just work—you develop, take care of your health, and feel valued!** Join our team! **Transpanorama** Transportes is a publicly-traded company positioning itself as a leader in the road freight segment. With over **30 years** of history, the company’s management continues investing heavily in people and innovation. As examples, we highlight five key points: * TP is certified by **GPTW (Great Place to Work)**; * Implementation of a **Control Tower**, the most advanced in Brazil; * Recently held a 24-hour innovation marathon, the **Hackathon InovaTP**; * Our fleet includes **1,200 owned trucks**, all new and equipped with cutting-edge onboard technology; * The company holds **ISO 39001 certification**, demonstrating its commitment to road safety. Do you know what we transport? Here’s a glimpse: *grains, seeds*, agricultural pesticides, and the entire supply chain linked to one of our nation’s greatest assets — **agribusiness**. We also transport various types of liquids across Brazil, such as *fuel and vegetable oil*. Additionally, we carry **industrialized goods, e-commerce parcels, and postal cargo**. Indeed, we rank among the top companies providing dedicated services to the **Brazilian Post Office (Correios)**. The company also operates via truck outsourcing, maintaining **70 units** across Brazil. **Transpanorama** is growing and already stands out in leading economic, agribusiness, and transportation annual publications. Management understands that only a qualified and committed team can achieve even better results. Today, we exceed **2,300 employees** nationwide. One more excellent piece of news: we currently have open positions for those who want to make a difference and find fulfillment in building a successful career. For questions regarding applications to our job openings, access support by clicking here: https://support\-candidates.gupy.io/hc/pt\-br **\#jointhetpsteam**