Delinquency Supervisor

Description

Job Summary: Our Delinquency team seeks a leader who can guide and develop a team, working in partnership with real estate agencies and tenants to review contractual documentation. Key Highlights: 1. Lead and develop a team focused on monitoring and preventive actions 2. Define and track key metrics (KPIs) to prevent delinquency 3. Collaborate with Credit, Product, and Data teams to improve delinquency management How the **Delinquency** team builds Loft: The Delinquency team’s mission is to partner with real estate agencies and tenants by reviewing contractual documentation. We seek individuals who value enthusiasm, commitment, and determination toward results—and who can quickly identify and resolve issues without compromising the core principles and fundamentals of the area. **Challenges you’ll face:** * + Lead and develop an internal team responsible for monitoring, outreach, and preventive actions targeting tenants and real estate agencies; * + Support pre-due-date collection communication workflows: e\-mail, SMS, digital channels, and phone calls; * + Define and monitor key metrics\-chave (KPIs), such as response rate, percentage of delinquency prevented, time to initiate preventive action, cost per interaction, among others; * + Map risk profiles and activate preventive strategies based on data analysis; * + Collaborate with Credit, Product, and Data teams to improve delinquency management; * + Participate in implementing automation, digital tools, and CRM/ERP integrations to increase operational efficiency; * + Prepare managerial reports and presentations for leadership; * + Ensure compliance with applicable regulations and standards governing the pre\-delinquency cycle; **What you need to unlock this opportunity?** * Results-driven management; * Bachelor’s degree in Business Administration, Finance, Economics, Law, or related fields; * 3‑5 years of experience in collections, recovery, or preventive delinquency management—preferably in insurance, surety, or leasing; * Experience driving proactive initiatives focused on preventing delinquency; * Analytical skills using tools such as Excel/Sheets, Power BI, SQL, or similar; * Ability to define and monitor performance indicators; * Strong communication and stakeholder relationship skills; * Data-oriented, innovative, and continuously improvement-focused profile; * Data\-driven mindset and efficiency orientation (goal-focused); * Resilience, organization, and multidisciplinary perspective; * Ability to structure processes and leverage technology for scalability; * Knowledge of the real estate/insurance sector; * Capacity for agile decision-making based on performance indicators. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Health Insurance \- Sulamerica Life Insurance \- Prudential ️WellHub \- Access to gyms across Brazil Wellz\- Mental Health Platform LinkedIn Learning \- Educational platform to accelerate professional development Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work Mode \- In-office