Collections Assistant

Description

Job Summary: We are seeking an organized and communicative Collections Assistant to handle customer service and debt negotiation while maintaining ethical and professional conduct. Key Highlights: 1. Ethical customer service and debt negotiation 2. Making proactive calls to customers 3. Recording information and agreements in the system We are looking for a **Collections Assistant** to join our team! If you are organized, communicative, and enjoy working in customer service and negotiations, this opportunity may be right for you. **Requirements:** Previous experience in customer service; Strong verbal and written communication skills; Completed high school education; Basic computer skills (Microsoft Office); Availability to work Monday through Saturday — 8:00 AM to 2:00 PM; Experience in collections is a plus. **Desirable:** Experience in collections is a plus. **Responsibilities:** Make proactive calls to customers with outstanding debts; Inform customers of amounts owed, due dates, and payment terms; Negotiate payment options (installments, discounts, agreements); Record information and agreements in the system; Guide customers on available payment methods and consequences of non-payment; Maintain an ethical, respectful, and professional attitude, even in conflict situations. **Additional Instructions**: Work schedule: Monday to Friday: 8:00 AM to 6:00 PM (1 hour 12 minutes lunch break); **What We Offer**: Fixed salary; Variable compensation; Meal allowance; Transportation allowance; Corporate uniform; CLT employment contract (permanent). Job Type: Permanent CLT Compensation: R$1.900,93 – R$2.200,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site