Description
Job Summary:
We are seeking an organized and communicative Collections Assistant for customer service and negotiations, maintaining ethical and professional conduct.
Key Highlights:
1. Customer service and negotiation
2. Maintaining ethical and professional conduct
3. Making proactive calls to customers with outstanding debts
We are looking for a **Collections Assistant** to join our team! If you are organized, communicative, and enjoy working in customer service and negotiations, this opportunity may be for you.
**Requirements:**
Previous experience in customer service;
Strong verbal and written communication skills;
Completed high school education;
Basic computer knowledge (Microsoft Office);
Availability to work Monday through Saturday \- 8:00 AM to 2:00 PM;
Experience in collections is a plus.
**Desirable:**
Experience in collections is a plus.
**Responsibilities:**
Make proactive calls to customers with outstanding debts;
Inform customers of amounts owed, deadlines, and debt terms;
Negotiate payment options (installments, discounts, agreements);
Record information and agreements in the system;
Guide customers on available payment methods and consequences of non-payment;
Maintain an ethical, respectful, and professional demeanor, even in conflict situations.
**Additional Instructions**:
Working hours:
Monday to Friday: 8:00 AM to 6:00 PM (1 hour 12 minutes lunch break);
**What We Offer**:
Fixed salary;
Variable compensation;
Meal allowance;
Transportation allowance;
Corporate uniform;
CLT employment contract (permanent).
Job Type: Permanent CLT
Compensation: R$1\.900,93 \- R$2\.200,00 per month
Benefits:
* Meal allowance
* Transportation allowance
Work Location: On-site