Collections Assistant

Description

Job Summary: A professional to work in the collections department, focusing on tenants, to ensure compliance with financial obligations and maintain good customer relationships. Key Highlights: 1. Actively collect overdue rent from tenants 2. Negotiate fees and payment terms 3. Provide customer service to resolve inquiries Not specified Not specified We are seeking a professional to work in the collections department, focusing on tenants, to ensure compliance with financial obligations and maintain good customer relationships. Responsibilities: \- Actively collect overdue rent from tenants via phone calls, e\-mails, and messages. * Monitor and track delinquency rates, consistently pursuing recovery of outstanding amounts. * Issue ad-hoc payment slips for payments and account regularization. * Negotiate administrative fees and payment terms with customers to achieve optimal solutions for both parties. * Provide clear and concise customer service via phone, e\-mail, or in person to resolve inquiries and support customers regarding financial arrears. Requirements: * Prior experience in collections or customer service (preferred). * Strong verbal and written communication skills. * Negotiation and conflict resolution abilities. * Organizational skills and proactivity.