Junior Training and Development Analyst

Description

Job Summary: Join an innovative and dynamic team revolutionizing customer interaction through call center training. Key Highlights: 1. Focus on innovation and excellence in customer service 2. Development and delivery of technical and behavioral training 3. Promotion of organizational culture, diversity, and inclusion We are passionate about innovation and excellence in customer service. We are a company specialized in fiber-optic internet and telephony, connecting people—this is what drives us. Our goal is to deliver a unified and optimized experience of speed and service. You will be part of a team revolutionizing how companies interact with their customers. We enhance sales and support by delighting people through our technology. Always striving to scale, surprise, and grow. If you seek a dynamic work environment focused on innovation and growth, this is the right place for you! **This position is not related to IT or software development; it is specifically for call center training.** **Responsibilities:** * Deliver and plan training programs (technical, behavioral, and leadership training); * Onboard new employees and managers; * Present onboarding sessions and dashboards; * Ensure the structuring and effectiveness of performance evaluation processes. * Support the dissemination and sustainability of organizational culture, promoting initiatives that reinforce company values and purpose. * Develop actions that strengthen internal communication and foster connection between employees and the organization. * Encourage implementation of policies focused on diversity and inclusion; * Support the department manager in training-related tasks. **Mandatory Requirements:** * Completed Bachelor’s degree in Administration, Pedagogy, Human Resources, or related fields; * Intermediate Excel proficiency; * Power BI knowledge; * Experience in training and talent development; * Experience in conflict resolution; * Experience facilitating group dynamics. If you possess these qualifications, join Loviz. Employment Type: Permanent CLT Compensation: R$3.126,00 per month Benefits: * Medical assistance * Dental assistance * Internet allowance * Partnerships and commercial discounts * Life insurance * Meal allowance * Transportation allowance Education: * Completed Bachelor’s degree (Mandatory) Experience: * Training and development (Mandatory) * Group dynamics (Mandatory) Work Location: On-site