Description: Even better if you also have: * Experience with ERP and PDV systems; * Certifications in technology/information technology; * Knowledge of TEF (Electronic Funds Transfer) and electronic invoices; * Currently pursuing or holding a degree in IT. Your day-to-day responsibilities will include: * Providing remote support to system users; * Receiving, analyzing, and tracking support tickets via internal tools; * Handling support requests related to PDV or ERP systems; * Managing support interactions via chat, WhatsApp, or phone calls; * Assisting with user inquiries and system configurations; * Supporting peripheral-related issues; * Updating and maintaining accurate information within the system. To excel in this role, you’ll need: * Experience in remote customer support roles; * Basic technical support knowledge; * Proficiency and comfort using computers and technology; * Fundamental understanding of ERP and PDV systems; * Familiarity with data entry systems; * Strong communication skills; * Sense of urgency; * Dynamic and proactive attitude; * Teamwork orientation; * Ability to quickly learn technical details; * Organizational skills; * Analytical mindset; * Punctuality. 2512060202191444345