Job Summary: Provide initial customer service for contract terminations, guiding customers through procedures and ensuring the process is well-organized for handover to the analyst. Key Highlights: 1. GPTW-Certified Company: An excellent place to work 2. Customer service in contract termination processes 3. A welcoming, collaborative environment that encourages professional development **We are a GPTW-Certified Company!** We are proud to be part of the select group of companies recognized as an **excellent place to work**. We value a welcoming, collaborative environment that fosters professional development. **Summary:** Provide initial service to customers requesting contract termination, ensuring accurate registration of the request, appropriate guidance on deadlines and procedures, and scheduling of the exit inspection—thereby ensuring smooth process flow and organized handover of information to the responsible Analyst. **Main Responsibilities:** * Provide first contact to customers requesting termination (by phone, WhatsApp, e\-mail, or in person) * Formally register the termination request in the system * Verify basic contract details (duration, lease type, responsible parties, guarantee) * Guide the customer regarding: * Contractual notice periods * Vacating procedures * Required documentation * Termination process steps * Identify initial outstanding items (rent, condominium fees, taxes) without performing detailed calculations * Request and schedule the exit inspection according to availability and internal rules * Confirm the inspection date and time with the customer * Ensure the process is complete and well-organized for handover to the Contract Termination Analyst * Update status and record all interactions in the system * Escalate atypical or sensitive situations (e.g., penalty waivers, disputes, litigious terminations) to the Analyst * * Customer service experience, preferably in real estate agencies, property leasing, or related fields. * Knowledge of contract termination processes and required documentation. * Experience in registering and tracking administrative processes. * Strong verbal and written communication skills to clearly guide customers. * Organizational skills and attention to detail to ensure accurate request registration. * Ability to handle sensitive situations or customers in conflict. Proactivity and discipline to fully and accurately convey information to the responsible Analyst. * * Prior experience in real estate agencies or property management companies. Monday to Friday, from 08:00 to 18:00 With a 01h12 lunch break
João Silva
Indeed · HR
João Silva
Indeed · HR
