Customer Service Representative

Description

Job Summary: We are seeking a talented and motivated Customer Service Representative to ensure excellence in customer service for Jamef Transportes. Key Highlights: 1. Ensure excellence in customer service 2. Provide multichannel support and resolve issues 3. Collaborate with internal departments to improve customer service We are looking for a Customer Service Representative to join the Jamef Transportes team — a solid and reputable company recognized for the excellence of its services. We seek a talented and motivated Customer Service Representative to ensure excellence in serving our customers. At Jamef Transportes, we value our employees and strive to create a motivating and rewarding work environment. Interested? Submit your application! We look forward to receiving your application and discussing how you can contribute to the continued growth of our company. More than hiring people, we aim to generate opportunities for everyone, ensuring inclusion of increasingly diverse profiles to strengthen OUR PEOPLE! If you share this vision, why not join this team? Responsibilities and Duties: * Provide customer service via phone, email, and other customer service channels; * Clarify inquiries, resolve issues, and provide support regarding Jamef Transportes services; * Record and track customer requests in the service management system; * Track shipments and provide up-to-date information to customers; * Ensure timely response and resolution for each request; * Collaborate with internal departments to resolve issues and improve service; * Identify process improvement opportunities and suggest actions to enhance customer experience; * Participate in training and development programs to improve customer service skills. Minimum Education: High School Diploma (Secondary Education) * Meal Allowance * Transportation Allowance * Food Basket * Wellhub (Gympass) Partnership * Psychological Support Platform * Pharmacy Benefit * Life Insurance * Meal Allowance or On-site Cafeteria * Dental Care (After Probation Period)