Collections Analyst - PACCAR Bank

Description

Job Summary: An experienced professional to work in the Collections area of PACCAR Bank, focused on negotiations and credit recovery, aligned with company policies. Key Highlights: 1. Direct involvement in credit recovery and client negotiations 2. Analysis and monitoring of portfolio performance reports 3. Integration with various internal and external departments *At DAF Trucks Brazil / PACCAR Bank, we value diversity and recognize that different perspectives and experiences are fundamental to our success. We prioritize gender, ethnic, socioeconomic, and disability equity. Thus, our job opportunities are open to all individuals within an inclusive environment that fosters belonging, support, and equality for the development and success of every individual.* **SUMMARY** A professional with proven experience to work in the Collections area of PACCAR Bank, affiliated with DAF Trucks manufacturer. The position involves collections across preventive, administrative, and judicial phases, focusing on direct negotiations with clients for recovery of overdue credits, as well as analysis and updating of portfolio performance and management reports, always aligned with PACCAR policies and procedures. **RESPONSIBILITIES** * Conduct collections from overdue clients, operating across administrative and judicial phases, maintaining direct contact to establish payment agreements and recover overdue credits; * Reduce portfolio delinquency levels through effective negotiations with overdue clients; * Prepare, monitor, and analyze daily and monthly portfolio performance reports, tracking key departmental indicators; * Identify clients with potential for agreements and contract renegotiations, managing required processes; * Monitor and support third-party collection agencies across preventive, administrative, and judicial phases; * Operate banking systems to generate reports and track operations; * Collaborate with other internal departments to promote process integration and alignment; * Support meetings with dealerships, Commercial, Credit, and other PACCAR Bank departments for strategic and operational alignment; * Strictly adhere to all PACCAR processes and policies, ensuring compliance with regulatory bodies' standards and audits, so that all actions remain aligned and auditable. **QUALIFICATIONS** * **Education:** Bachelor's degree completed in Accounting Sciences, Economics, Administration, or related fields. Postgraduate studies and/or MBA are preferred. * **Experience:** Prior experience in the relevant field. * **Behavioral Competencies:** Negotiation, proactivity, goal- and results-oriented mindset, conflict resolution, planning, organization, commitment, accountability, clear communication, client relationship management, ability to manage multiple tasks, teamwork, and resilience in facing challenges. * **Technical Competencies:** *Proficiency in English (reading, writing, and speaking) is considered a plus.* Proven experience in administrative and judicial collections. Advanced Microsoft Office suite (especially Excel). Proven experience in collections, preferably within banks or financial institutions.