SENIOR SYSTEMS ANALYST

Description

Job Summary: An IT professional focused on Help Desk support, system implementation, data analysis, and process optimization using tools such as Power BI. Key Highlights: 1. Providing Level 2 and Level 3 Help Desk support and system support for ERP, WMS, and TMS systems. 2. Developing Power BI dashboards and performing data analysis. 3. Analyzing system issues, identifying root causes, and implementing improvements. **Job Description:** ---------------------- Respond to user requests at Level 2 and Level 3 Help Desk (problem resolution) with appropriate information and within agreed timeframes; Implement new systems based on business needs; Propose process modifications and improvements and prepare proposals; Define system usage parameters; Monitor work performed by third-party vendors; Register and define network and system access rights for users; Handle support requests related to ERP, WMS, TMS, and other systems (Level 2 and Level 3) and ensure SLA compliance; Map, monitor, and document various requests for adjustments and improvements to current systems; Create or modify reports in information systems as needed for tactical and strategic analysis; Archive (physically and/or electronically) documents related to improvement initiatives and reports; Support the implementation of new projects; Assist in analyzing system documentation provided by the information system vendor; Analyze information system-related issues and resolve their root causes; Populate the solution database with resolutions identified during problem analysis; Inform users about changes in service levels; Keep users updated on the progress of their requests; Be responsible for onboarding new employees regarding IT-related matters; Assist in preparing and reviewing departmental documentation; Inform end users about call resolution status; Support other team members when necessary; Advise the department manager on IT-related matters whenever required; Plan and collect information from users; Propose routine modifications and prepare proposals by studying involved workflows; Implement and maintain systems while ensuring efficiency, rationality, and technical problem resolution; Develop Power BI dashboards; Identify reliable data sources (databases, websites, reports); Extract and import data into the analytics platform, and identify and handle missing values; Standardize data formats by verifying and correcting inconsistencies; Visualize data to identify patterns or trends and create clear, comprehensible reports; Document methodologies and decisions made during analysis, conducting quality checks at each stage of the process; Ensure analyses align with project objectives and submit results to requestors for review. **Mandatory Requirements:** ------------------------------ Time Management Attention Clarity Commitment Cooperation Creativity Dynamism Discipline Availability Team Spirit Strategy Flexibility Results Orientation Innovation Organization Planning Proactivity COMPLETED UNIVERSITY DEGREE Microsoft Office Suite Power BI **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal Voucher Fuel Voucher Breakfast Dental Plan (after probation period) Parking On-site Cafeteria **Work Location:** ---------------------- BRANCH