OPEN POSITION: WARRANTY ANALYST Escava Peças has an opportunity for individuals with discipline, critical thinking skills, and organizational ability to work in after-sales and ensure our customers receive the best experience—even when something goes unexpectedly. If you enjoy solving problems, analyzing scenarios, and acting as the liaison between customers, operations, and suppliers, this position is for you. RESPONSIBILITIES Register and monitor warranty and return requests Verify documentation, photos, and reports submitted by customers Assess eligibility according to internal policies and supplier guidelines Monitor deadlines and response times for analyses Manage exchanges, refunds, and issued credits Keep spreadsheets and systems updated Facilitate communication among customers, sales, procurement, and logistics Generate performance indicator and recurrence reports REQUIREMENTS Organization and attention to detail Strong written and verbal communication skills Intermediate Excel/Sheets proficiency Analytical ability and a firm yet empathetic attitude Experience in customer service or after-sales is a plus ADDITIONAL ASSETS Experience in warranty management, reverse logistics, or customer support (SAC) Basic knowledge of invoice (NF) and return workflows Experience working with distributors or spare parts OPPORTUNITY On-site position Interaction with multiple departments and high learning potential Real opportunity for career growth into after-sales, quality assurance, or procurement roles Dynamic environment offering autonomy and responsibility HOW TO APPLY Send your resume to polyanna@escavapecas.com.br with the subject line: **Warranty Analyst – Your Name**