Job Description: We are looking for someone who: * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment while encouraging diversity; * Is flexible enough to break away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, the following are essential: * Residency in Curitiba; * Bachelor’s degree in Business Administration, Pedagogy, Psychology, Human Resources, Commercial Management, or related fields; * Proficiency in Microsoft Office Suite; * Knowledge of Claro’s products and services, as well as internal processes; * Availability to deliver training in other cities; Your day-to-day responsibilities will include: * Delivering technical commercial training and structured curricula to both in-house and partner sales teams; * Administering knowledge and reaction assessments for all delivered trainings and entering results into the system; * Recording all conducted trainings in the training management system; * Identifying the specific training needs of each sales channel through research results, reaction assessments, tests, field visits to assess needs, and other methods; * Developing commercial training plans for operations, ensuring full logistical execution—including venue arrangements, training materials, etc.; * Monitoring training and sales team performance indicators, proposing improvement actions and ongoing education focused on company KPIs; * Collaborating on updating and developing training content and curricula; * Suggesting initiatives for developing and updating training materials and curricula, aligned with product/service procedures and regional offerings; * Managing training schedules and trainer assignments based on the training calendar; * Maintaining up-to-date records of all training activities. 251217020255885472