Job Summary: An e-commerce-focused sales representative responsible for converting digital leads into sales, driving online channel performance, and ensuring excellence in digital commercial support. Key Highlights: 1. Convert digital leads into sales and boost online channels 2. Commercial support via WhatsApp, online chat, and marketplaces 3. Recover abandoned carts and proactively engage customers We are seeking an **e-commerce-focused Sales Representative**, responsible for converting digital leads into sales, driving online channel performance, and ensuring excellence in digital commercial support. Key Responsibilities * Commercial support via: WhatsApp, online chat, and marketplaces * Convert digital interactions into sales * Perform **abandoned cart recovery** * Proactively contact customers who have shown interest * Track orders until sale completion * Recommend complementary products (upsell and cross-sell) * Update offers, prices, and campaigns on the e-commerce platform * Support marketplace management (Mercado Livre, Shopee, Amazon, etc.) * Monitor conversion and performance metrics * Maintain CRM and customer interaction history Employment Type: Full-time, CLT permanent contract Compensation: R$2.300,00 – R$3.000,00 per month Benefits: * Health insurance Work Location: On-site