Customer Support Analyst

Description

Job Summary: A customer service and communication professional responsible for scheduling meetings, confirming attendance, updating systems, and ensuring customers remain informed throughout their journey. Key Highlights: 1. Focus on customer service and continuous communication 2. Organization and discipline regarding deadlines and scheduling 3. Essential bridge between customers and CS/technical teams **Job Description** **About the company:** Setup Tecnologia is a company focused on its clients’ businesses since 2007, providing practical technology solutions that improve process performance and reduce operational costs for companies. If you excel at customer service, enjoy conversing, and maintain discipline with deadlines, this position is for you! **Responsibilities:** * Contact customers from the database to schedule meetings (onboarding, implementation, follow-up, etc.); * Confirm attendance for meetings and send meeting reminders; * Update scheduling statuses in internal systems; * Serve as the liaison between customers and CS/technical teams; * Ensure customers remain well-informed throughout their entire journey. **Requirements:** * Strong communication and active listening skills; * Organizational skills regarding schedules, calendars, and deadlines; * Proficiency with WhatsApp, Google Calendar, spreadsheets, and CRM tools; * Prior customer service experience is a plus. **Work Format:** * 100% On-site; * Business hours (Monday to Friday). **Job Type:** * Full-time CLT employment. **Compensation:** * R$ 2\.499,00 \- R$ 2\.500,00 per month **Benefits:** * Health insurance; * Meal allowance; * Transportation allowance; * TotalPass Minimum Education: High School Diploma (Secondary Education)