CUSTOMER RELATIONSHIP AGENT

Description

Job Summary: Professional responsible for active collection from delinquent customers, debt negotiation, recording and tracking of all customer interactions, with a focus on improving customer experience and internal collaboration. Key Highlights: 1. Focus on credit recovery and debt negotiation 2. Opportunity to enhance customer experience 3. Collaboration with internal teams to resolve issues **Job Description:** ---------------------- Actively collect from delinquent customers; Negotiate debts; Record and track all customer interactions, ensuring the customer history is updated in the system; Identify opportunities to improve service delivery, consistently striving for the best customer experience; Collaborate with internal teams—such as Sales and Finance—to resolve more complex issues; Ensure company policies and procedures are followed during all customer interactions. **Mandatory Requirements:** ------------------------------ Experience in customer service; Time management; Active listening; Ability to quickly and efficiently solve problems; Negotiation and persuasion techniques. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Transportation allowance; \- Meal allowance \- iFood Benefits; * Commission; * Day off; * Wellhub; **Work Location:** ---------------------- ALIANÇA UNIPAX **Working Hours:** ------------------------ Monday to Friday