We are looking for committed, motivated individuals who are eager to contribute to our team. Join us in expanding connections! **Responsibilities:** End-to-end management and tracking of technical support tickets and incidents raised with carriers and partner service providers. Establish and maintain active, strategic communication with Operations Managers and leadership teams via phone calls and other channels to conduct follow-ups and ensure **prioritization** and resolution status of critical tickets. Apply proactivity and systemic thinking when monitoring processes to ensure smooth operations and efficient resolution of daily issues. Develop, propose, and monitor the implementation of preventive and corrective action plans aimed at optimizing workflows and reducing future incident volume. Provide data-driven insights to operational leadership, identifying trends, critical bottlenecks, and opportunities for continuous service improvement. **Requirements:** Currently enrolled in or holding a Bachelor’s degree in Business Administration, Management Processes, Information Systems, Computer Engineering, or related fields. Knowledge of networking and affinity with technology; Basic understanding of Telecommunications; Availability to work on a 12 x 36 shift schedule.