Purpose is what guides us and drives us forward! Connecting our purpose to yours is what transforms livestock farming from end to end. Therefore, we want to catalyze technological transformation in the Brazilian and global agribusiness with trustworthy information that generates sustainability and strategic intelligence. If you want to grow with us, there's an opportunity that might be for you! **We have an opening for Technical Support Analyst, check out the details below!** **Responsibilities and duties** * **Active and receptive customer service:** handle support tickets from start to finish, clarifying doubts and solving system errors; * **Ticket analysis and solution agility:** analyze errors and prioritize solutions, ensuring speed and quality in support; * **Process documentation:** record solution procedures and create product usage instructions (software and hardware); * **Development of support materials:** create technical content for customers and internal teams; * **Remote service execution:** conduct training sessions, assisted operations, and other remote support; * **Functionality testing:** test products and contribute to continuous system improvement; * **Monitoring alerts and indicators:** analyze data to identify patterns, error causes, and improvement opportunities; * **Registration management:** perform and maintain updated data within the system. **Requirements and qualifications** * **Completed or ongoing technical or higher education** in: Information Technology, Systems Analysis, Computer Science, Electro-electronics, Animal Science, or related fields; * **Basic knowledge in electronics** (interpretation of circuits, sensors, boards, etc.); * **Proficiency with computers** and **data analysis tools** (Excel, spreadsheets, dashboards); * **Basic knowledge of Excel** (organizing information, simple calculations, creating basic tables and charts); * Good **oral and written communication;** * **Proactivity**, curiosity, and willingness to learn; * **Analytical profile**, focused on problem detection and resolution; * **Interpersonal skills** and empathy when interacting with customers; * Ability to **organize** and **prioritize tasks;** * **Fast learning ability** and interest in new technologies. #### **Differentials:** * Intermediate English; * Intermediate Spanish; * Previous experience in technical support and customer service. **Additional information** **Information:** **Work location**: On-site in Betim/MG; **Employment type:** CLT; **Working hours:** Monday to Thursday from 8 AM to 6 PM and Fridays from 8 AM to 5 PM. Our benefits are amazing, just look: **Meal/Food allowance on Flash card:** you choose whether to use it at supermarkets or restaurants; **Life insurance;** **Health plan;** **Dental plan;** **Birthday day off** \+ **a credit on the Flash card** as a gift to enjoy however you want! **Transportation allowance or Mobility assistance** on Flash card; **Totalpass:** For you and your dependents to take care of physical and mental health; And the chance to grow here is big: **we have a career development plan**! **Matched? Then apply now!** **\#JoinPonta** **Ponta is a technology and information management company for livestock farming.** We combine technical and technological expertise to transform livestock management, genetic improvement, scientific research, and meat production with efficiency and precision. Leader in genetic selection for Feed Efficiency and reference in livestock management technologies, we deliver complete technological solutions for researchers, breeders, breeders, and producers seeking greater profitability and sustainability. We combine cutting-edge technology and market intelligence to enhance livestock performance and generate value in every decision. **Top-tier livestock farming is intelligent, technological, and profitable. It's all this and much more!** Shall we transform livestock farming together?