**WE ARE LOOKING FOR SOMEONE WHO:** * Pays attention to detail; * Is proactive and goal-oriented; * Demonstrates ownership mindset and cultivates strong customer relationships; * Possesses a sense of urgency and enthusiasm for tackling new challenges. **YOUR RESPONSIBILITIES WILL INCLUDE:** * Providing in-person and remote support and assistance to employees, ensuring an agile and efficient user experience. * Receiving, categorizing, and logging incidents in the company’s Help Desk system. * Diagnosing and resolving Level 1 issues following established procedures and best practices. * Providing hardware support, including desktops, laptops, peripherals, and accessories. * Providing software support, including operating systems, internal applications, corporate tools, and basic configurations. * Delivering general guidance to users and, when necessary, delivering quick training sessions to clarify the use of resources or systems. * Escalating complex incidents to higher support levels while maintaining up-to-date records. * Contributing to equipment inventory maintenance and reporting replacement or repair needs. * Ensuring SLA compliance and user satisfaction. **REQUIREMENTS AND QUALIFICATIONS:** * Technical or undergraduate degree in Computer Science, Information Systems, Computer Engineering, Systems Analysis and Development, or related fields; * Experience providing technical end-user support, including hardware, software, systems, and peripheral devices; * Basic knowledge of networking concepts, such as TCP/IP, DNS, and DHCP; * Basic knowledge of Microsoft administration environments.