Customer Support Intern

Description

Job Summary: A Customer Support Intern who participates in the digital transformation of customers by configuring products and continuous improvement programs—essential for quality and Customer Success. Key Highlights: 1. Leadership in the evolution of agribusiness with strong freedom and autonomy 2. A team committed to revolutionizing agribusiness 3. Openness to new ideas in a dynamic environment **About the Company** **‍ What is it like to be \#Cropwiser?** No two days are alike—and we love this dynamism. We combine a startup environment with strong freedom and autonomy \+ the expertise of a high-impact global company. So, if you want to lead the evolution of agribusiness, join an amazing team, and thrive in a fast\-paced environment with great openness to new ideas, come on in! We’ve been waiting for you! **️ What’s the challenge of being a Customer Support Intern?** Our Customer Support Intern participates in the digital transformation journey of our customers, configuring our product and continuous improvement programs. They play a fundamental role in shaping the team’s perception of quality and also in Customer Success. If you’re passionate about agribusiness, believe in digital agriculture, and want to join one of Brazil’s most “technified” agribusiness companies, then this role is for you! We’re building a path to success alongside our customers—revolutionizing agribusiness together with an engaged team facing big challenges. Want the chance to lead this major change? Let’s go together! **Job Description** **Let’s translate this into activities?** * Provide guidance and support to Syngenta Digital consultants and customers in using the systems developed and commercialized by Syngenta Digital. * Perform configuration and maintenance of the customer and consultant tool environments. * Gather necessary information, consolidate findings, and report any unexpected system behavior (BUGs) to the Syngenta Digital Product and/or Engineering teams. * Log all requests in the Zendesk ticketing system and resolve them within the timeframe specified by the tool. * Participate in war rooms, product, engineering, HR, or support informational meetings—and actively contribute to sector improvements. * Serve end customers and consultants courteously, answering all their questions and completing all required tasks. **Qualifications** **What do you need to succeed in this role?** * Customer service experience is desirable; * Currently pursuing a bachelor’s degree in Information Systems, Computer Networks, IT Management, Agronomy, or related fields, with **an expected graduation date in December 2028;** * We seek someone enthusiastic about learning new things—possibly seeking their first opportunity at a technology or agricultural company—with a focus on customer experience. **Additional Information** **Beyond the awesome ecosystem, what else do you get?** We believe great experiences start at home—so our benefits support you across all dimensions: health, well-being, family, career, and quality of life. * Health insurance plan with nationwide coverage—no monthly premium cost for you or your dependents; * Dental insurance plan; * Conexa Saúde: psychological and nutritional counseling; * Wellhub (Gympass): for you and your dependents to stay active your way. * EAP (Employee Assistance Program): psychological, legal, and financial support; * Daycare allowance; * Extended maternity/paternity leave—because presence is also care. * Meal/Voucher allowance via iFood Card; * Vidalink: 50% subsidy on prescription medications at participating pharmacies. * Access to personal and technical development platforms; * Life insurance; * Partnership with SESC\-MG to enjoy benefits in education, health, and well-being; * Flexible working hours, independent