Job Summary: Work as Operations and Monitoring Manager, responsible for transforming the IT Operations area and ensuring the quality and availability of critical banking services. Key Highlights: 1. Responsible for the transformation of the IT Operations area 2. Ensuring the quality and availability of critical banking services 3. Implementation of new monitoring and automation tools SSD Brasil \- IT Analyst III Country: Brazil **\# WHO WE ARE** We are Santander Serviços Digitais Brasil, a global, innovative, and strategic company created to accelerate the bank's digital transformation. Here, we are responsible for technology, process, and operations solutions that support and enhance business activities, always leveraging a modern, automated, and integrated platform connected to Santander's global teams. Joining our team means having global visibility, access to high-impact projects, and the opportunity to grow in an environment that values talent, excellence, and continuous innovation. Join us and become a protagonist of this transformation. We have an opening for you to become **SSD Brasil \- IT Analyst III** **Your role here will be:** * Act as Operations and Monitoring Manager, responsible for transforming the IT Operations area. Your primary mission will be to ensure the quality and availability of critical banking services, meet SLAs through continuous operation and monitoring of both critical and non-critical systems, manage and handle alerts in accordance with established KPIs, and lead the implementation of new monitoring and automation tools to drive the evolution of the area. * Manage and resolve events and incidents (preventive and corrective), ensuring service stability. * Perform impact analysis and appropriate prioritization when resolving alerts. * Automate operational processes, reducing manual tasks using tools such as Ansible, and promoting the use of Dynatrace, Grafana, Elastic, and ServiceNow for monitoring and dashboards. * Execute technical activities aligned with IT Governance (ITSM), ensuring compliance with ITIL and COBIT processes. * Monitor and support planned infrastructure and application changes, actively participating in maintenance windows and disaster recovery activities. * Work on a 24x7 basis, including weekend on-call shifts to oversee critical changes. * Key Responsibilities * Leadership/coordination * Monitoring and Operation of Critical Banking Systems, ensuring excellence in execution of operational workflows. * Communication of critical service status and post each scheduled change. * Management of technical events and alarms (Mainframe, Gravity, Cloud, and Distributed). * Development and enhancement of dashboards to facilitate monitoring of the production chain. * Participation in audit and compliance processes (Sox Control). * Execution of Disaster Recovery tests to ensure operational resilience. Automation of manual tasks using Ansible and Rundeck. * **Mandatory Requirements:** ------------------------------- * Incident and Alert Management Tools: ServiceNow, ITSM. * ITIL Processes (Event, Incident, Crisis, and Problem Management). * Agile Methodologies (Scrum). * Operating Systems: Windows, Linux (basic). * Databases: Oracle, SQL (basic). * Networking: Basic TCP/IP knowledge. * Cloud Computing: Familiarity with PaaS, IaaS, and SaaS. * Monitoring and Observability: Dynatrace, Grafana, and Elastic. * Automation and DevOps: Ansible, Rundeck, GitHub. * Office Suite: Excel, Word, and Power BI (intermediate level). * Distributed Systems and Infrastructure: Mainframe/Gravity, DB2, Oracle, AS\-400, APIs/Microservices. * Experience in audit and regulatory compliance processes. * Completed Bachelor’s Degree (mandatory). * ITIL Certification (mandatory). * SRE Certification (mandatory). * Spanish language proficiency (mandatory). * Availability to work in Campinas on a 24x7 schedule (weekend on-call shifts and compensatory time off). **Desirable Requirements:** -------------------------- * Programming and scripting languages: Desired knowledge in infrastructure automation. * COBIT Certification * English language proficiency (desirable). * Experience in the financial sector (desirable). * Cloud certifications (Azure, AWS, Google Cloud). * Experience with infrastructure automation and service orchestration This professional will be instrumental in modernizing IT operations, ensuring high availability and operational efficiency, reducing incidents, and fostering a culture of continuous automation and innovation. **Work Location** --------------------- CTC Campinas – Rua Giuseppe Máximo Scolfaro, 1860 \- Campinas – SP **\# BENEFITS:** ➡️ Meal allowance; ➡️ Health insurance; ➡️ Dental insurance: Basic and intermediate plans; ➡️ Transportation allowance; ➡️ Flexible Vacation: 24 business days of vacation, divisible into up to 6 periods; for every 2 months worked, you can enjoy 4 business days; ➡️ Birthday Day Off; ➡️ Gym partnerships: Wellhub, Totalpass; ➡️ Flexible Working: Hybrid work model — 2 days remote and 3 days onsite; ➡️ Training platforms with over 100,000 courses; ➡️ Career paths for your professional development; ➡️ Flex Learning: Exclusive study incentive program for High-Performance employees; ➡️ Childcare allowance; ➡️ Nascer Program and Extended Paternity Leave. ➡️ Life insurance; ➡️ Nascer Program; ➡️ Be Healthy \- Program encouraging healthy habits; ➡️ PAPE \- Specialized Personal Support Program; **\#LI\-DNI