Receptionist

Description

#### **About the position:** * Greet guests efficiently and courteously, performing operational check\-in and check\-out procedures, ensuring proper reservation, payment, and guest request management in accordance with the hotel's quality standards. #### **Main responsibilities:** * Perform Pre\-check\-in: Prepare guest information to ensure a swift and error\-free check\-in. * Perform Check\-in: Greet guests courteously, register their information, and facilitate their entry into the hotel. * Handle Future Reservation Requests: Process and confirm future reservations made at the front desk, ensuring data accuracy. * Cash Closing: Ensure all financial transactions—including payments and pre\-payments—are executed correctly. * Post Pre\-payment to Guest Account, per hotel procedures. * Address Guest Requests. * Shift Opening: Organize initial shift activities and assign responsibilities as needed. * Internal Equipment Control. * Conduct Night Audit: Verify financial and operational procedures carried out during the night shift to ensure compliance. * Perform Check\-out: Process guest check\-outs efficiently, reviewing accounts and resolving outstanding items. * Ensure front desk staff have appropriate system access for their duties, without password sharing. * Adhere to hotel safety, health, and internal protocols to safeguard everyone. * Support Sustainability Initiatives: Participate in and support company\-driven sustainability programs. * Collaborate with the Quality Department to continuously update and improve front desk internal processes. * Comply with LGPD Regulations: Ensure all guest information is handled in accordance with the General Data Protection Law (LGPD), maintaining data confidentiality and security. #### **Mandatory requirements:** * Completed High School Education * Basic or Intermediate English #### **Desirable requirements (advantage):** * Higher education in Hospitality, Tourism, Business Administration, or related fields. Training in hotel management systems, cash handling, front desk operational procedures, and customer service. * 6 months to 1 year of experience * Prior experience in hotel front desk or customer service roles. #### **Benefits:** * Transportation Allowance * Salvia (Telemedicine \| Tele\-specialist) * Wellhub (formerly Gympass) * Health Insurance * Dental Insurance * Birthday Day Off * On\-site Meals * Discounts on accommodations within the hotel chain #### **Work schedule and working hours:** * 5 days on, 1 day off; 3:00 PM to 11:20 PM