Proxxima is looking for new talents to join our team. If you enjoy technology, have an affinity for teamwork, value people, are dynamic, and committed to continuous improvement, come be part of our team. **Responsibilities and duties** * Ensure the proper functioning of the quality management system. * Analyze and optimize internal department processes, ensuring operations meet customer and organizational expectations. * Organize and coordinate internal and external actions, monitoring all stages of the process from initial planning to final execution, to ensure a positive customer experience. * Monitor logistics and compliance with deadlines related to processes and materials required for customer experience department initiatives and actions. * Prepare detailed reports on processes, actions performed, and results achieved, highlighting success points and improvement opportunities. * Collaborate with other company departments to ensure customer experience department actions align with organizational strategy and stakeholder expectations. * Ensure department processes are executed on time and according to defined quality standards. * Monitor the development and execution of customer experience-related projects, proposing adjustments to improve outcomes. * Analyze data and reports to identify customer trends and behaviors, contributing to process adjustments and increased satisfaction. * Contribute to the planning and execution of training programs for the customer experience team, enhancing performance and results delivery. * Perform other job-related tasks as directed by leadership. * Know and comply with the company's quality policy guidelines. * Know and comply with regulatory procedures related to your activities and department. * Organize the work environment effectively, both individually and as a team. **Requirements and qualifications** **Mandatory prerequisites:** * Completed or ongoing higher education in Administration, Management Processes, Communication, Marketing, Service Management, Psychology, or related fields. * Experience in customer service, preferably in a Call Center. **Desirable prerequisites:****** * Proficiency in oral and written communication techniques. * Teamwork skills; * Dynamic profile; * Postgraduate degree or specialization in Customer Experience Management, Management Processes, Customer Success, or related areas. * Proven experience in customer experience improvement projects and/or customer service process management. **Additional information** **Area of operation: EXC Profitability** **Working hours:** 44 weekly hours, from **Monday to Friday** **Employment type:** CLT – **On-site** **Benefits that make a difference for you!** Transportation allowance Meal allowance Health plan (60% covered) Dental plan SulAmérica Optum – Health and well-being Creditas – Financial benefits Life insurance Partnerships with educational institutions Access to SESI (all branches) Access to SESC (Garanhuns - PE) \#SOMOSPROXXIMA Since 2021, we have had the mission of **bringing people closer to their desires**, with innovative solutions that transform their lives for the better, generating value for society as a whole. We operate with quality, agility, and above all, focus on people, who are our greatest purpose. We are looking for people who are **dynamic, authentic, and willing to make a difference**. More than filling positions, we want to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we continue achieving certifications: * ISO 9001:2015 * GPTW Certification - Jan 2025 - Jan 2026 * Awarded GPTW Diversity 2025 Company - Young Power Category To make this a reality, we count on our most valuable asset: our team. **Grow with us!** \#VemPraProxxima