**Job Description** We are looking for a **Fiber Optic Maintenance Leader** to receive and assign fiber optic maintenance requests to field teams. Monitor team productivity and the quality of procedures performed by those teams, as well as manage open and ongoing service orders (SOs). If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the right place for you! Let’s set sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership, as requested; * Actively participate in organizational meetings and commitments, when required; * Use personal and collective protective equipment, when necessary; * Perform other duties related to this position, according to departmental needs and leadership direction; * Verify that teams have all required materials and/or equipment before starting activities; \- Receive and assign maintenance requests (SOs — Service Orders) to field teams; * Monitor team productivity and the quality of procedures performed, through SO receipt; * Manage open and ongoing service orders; * Audit SOs after team service completion; * Monitor fiber optic maintenance SLAs; * Monitor routes and idle time via GPS tracking; * Request materials; * Monitor vehicle fuel usage, wear, and consumption for team vehicles, coordinating necessary actions in case of incidents; * Handle onboarding of new teams, including recruitment processes, training, and related activities; * Assess and coordinate team relocations to other cities, if needed; * Address customer complaints received via support channels and ombudsman services; * Update information used to calculate team productivity; * Perform administrative tasks for field teams. **What we’re looking for in this opportunity:** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license Class "B" and defensive driving certification; * Proficiency with Google tools (Sheets, Docs), basic computer skills, and foundational people management knowledge. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure — you’re the protagonist of your career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at higher education institutions.