We are looking for a detail-oriented, agile, and committed professional to work in the **Technical Support area within the Tracking sector**. This person will be responsible for providing direct support to field technicians, assisting in the processes of linking and unlinking tracking equipment in the tracking system, as well as ensuring that requests are executed accurately, quickly, and efficiently. If you are focused, logical, have good communication skills, and enjoy working with technology and problem-solving, this opportunity could be perfect for you! **Responsibilities:** * Provide remote support to field technicians during installations, maintenance, or removals of tracking equipment. * Perform linking and unlinking of equipment in the tracking system as requested by technicians. * Update and verify vehicle and device data in the system to ensure information integrity. * Ensure compliance with company operational procedures in every technical service. * Send commands and conduct device testing via the platform; * Record and monitor technical tickets or incidents related to equipment operation. * Provide basic technical instructions to assist in troubleshooting during field operations. * Test and validate equipment communication after installation or replacement. * Control and organize equipment inventory, reporting necessary restocking. **Requirements:** * High school diploma; * Basic computer knowledge (use of systems, typing, and spreadsheets); * Good communication and writing skills; * Comfort using technology and digital tools; **Preferred Qualifications:** * Prior experience in monitoring, tracking, or call centers; * Understanding of geolocation and mapping; * Knowledge of 5S principles; * Familiarity with vehicle security systems; **Behavioral Profile:** * Attention, concentration, and focus on details; * Agility and proactivity in problem resolution; * Ability to respond quickly and effectively to emergency situations; * Commitment and sense of responsibility; * Good communication and teamwork skills; **Additional Information:** * Work Schedule: Monday to Friday, 7:30 AM to 6:00 PM.