Job Summary: Technical support professional for computer users, focusing on in-person support, installation, configuration, and maintenance of hardware and systems. Key Highlights: 1. In-person Level 2 incident response 2. Installation, configuration, and updating of operating systems and software 3. Maintenance and support for computer equipment and peripherals Description: Academic Qualifications: Completed technical course or ongoing undergraduate degree in Information Technology. Certifications/Courses: ITIL® 4 Foundation certification is preferred; Modern Desktop Windows 10 certification or higher; ITIL® 4 Foundation training course, with proof of attendance certificate; Computer assembly and maintenance course. Professional Experience: Proven experience in technical support for computer users; Documented customer/user support experience, verified via certificates or equivalent documents; Brazilian National Driver's License (Category B) * Respond receptively to incidents assigned for in-person Level 2 support; * Document solutions implemented for incident resolution by completing the incident closure form; * Perform installation, configuration, and updating of operating systems, software, and services provided, and test their functionality as well as that of workstations; * Identify and resolve root causes of equipment, operating system, or installed application failures; * Printer cleaning; * Monitor service quality by recording user complaints and observations during support interactions; * Connect and configure workstations to corporate networks, internet, intranet, and services; * Collect information, locate, identify, test basic connectivity, and activate/deactivate data network points; * Replace/format hard drives, including operating system installation, application deployment, backup restoration, and configuration; * Physically uninstall and reinstall microcomputers, printers, and/or general peripherals either on the network or locally; * Install and configure videoconferencing equipment and presentation/training equipment (e.g., projectors, large displays), including on-site assistance if required; * Install and configure institutional smartphones, multimedia projectors, Smartcard readers, tokens, webcams, barcode scanners, digital certificates, mice, keyboards, monitors, microphones, speakers, and other computer equipment. 2512100202181630779
João Silva
Indeed · HR
João Silva
Indeed · HR
