IT SUPPORT TECHNICIAN

Description

Job Summary: Professional required for second-level support for incidents and service requests, including software, corporate systems, and IT equipment. Key Highlights: 1. Second-level support (on-site / remote) 2. Support for software, corporate systems, and IT equipment 3. Installation and configuration of equipment (Windows 10 or later) An IT solutions company is seeking an IT Support Technician in Colatina. 3AM IT is a company specializing in information technology solutions. We provide consulting, software development, and technical support services to companies across various industries. **Responsibilities:** Provide second-level support (on-site / remote) for assigned incidents and service requests within your designated queue. Support off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify when necessary, and proactively assume ownership of those under your responsibility. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on equipment (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Assemble, maintain, and configure computers. Perform tasks associated with standard IT Support Technician duties. Position located in Colatina / ES. Previous experience as a Technical Support Analyst, Customer Service Specialist, IT Technician, or IT Technical Support may indicate alignment with some responsibilities of this role. Incomplete technical education required; relevant experience mandatory **Compensation and Benefits:** * Salary: BRL 2,700.00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: PJ – On-site. * Duration: Full-time * Working hours: 7:00 AM to 7:00 PM.