Job Summary: TownSq is seeking a Support Engineer (L3) to investigate and resolve technical issues, serving as the liaison between Support, Product, and Engineering within an international team. Key Highlights: 1. Will be part of an international, multidisciplinary team 2. Investigation and resolution of complex technical cases 3. Constant communication with teams in Brazil and the USA **TownSq** is looking for a candidate to join the **Support Engineer (L3)** team within the Engineering department. This person will be responsible for investigating, addressing, and resolving technical issues, acting as the liaison between Support, Product, and Engineering. You will be part of an international team, collaborating across different areas to ensure incidents are resolved with quality, speed, and technical excellence. **Your Day-to-Day Responsibilities** * Be part of an international team, maintaining constant communication among Support, Product, and Engineering teams in Brazil and the United States * Collaborate with the team to organize the incident backlog * Investigate, analyze, and resolve highly complex technical cases * Monitor and document quality and satisfaction metrics, contributing to process improvements **What We Expect From You:** * Prior experience in technical support or related fields * Advanced English proficiency * Agility and clarity when handling complex technical cases * Strong communication and teamwork skills * A continuous learning mindset and commitment to professional development **Nice-to-Have Qualifications:** * Experience with technical troubleshooting: log reading, error tracing, and system analysis * Knowledge of databases (NoSQL and SQL), AWS (CloudWatch), DevTools, and Postman * Familiarity with programming languages such as JavaScript, TypeScript, or Python to support problem analysis **Our Benefits** * Meal/food allowance via Ifood Benefits card: **R$770.00/month**. * Internet allowance: **R$50.00/month**. * Health and dental insurance (**UNIMED**) with nationwide coverage and option to include dependents. * **StarBem**: online medical assistance (psychologists, nutritionists, physiotherapists). * Childcare allowance. * **Creditas**: payroll-deducted loans with low interest rates. * **GymPass** for your health and wellness. * **Day Off** on your birthday. * **Fluency Academy**: discount and potential full subsidy for the Poliglota course (8 languages). * Equipment kit to perform your duties! Want to learn more about us? Visit our website and check our Glassdoor reviews.