SENIOR SYSTEMS ANALYST

Description

Job Summary: The professional will provide 2nd and 3rd level HelpDesk support, implement systems, develop improvement proposals, manage ERP/WMS/TMS system access and operations, and develop dashboards. Key Highlights: 1. Providing 2nd and 3rd level HelpDesk support with a focus on problem resolution. 2. Responsible for implementing and improving IT systems and processes. 3. Developing and implementing Power BI dashboards. **Job Description:** ---------------------- Respond to user requests at the 2nd and 3rd levels of HelpDesk (problem resolution) with appropriate information and within agreed timeframes; Implement new systems based on business needs; Propose process modifications and improvements and prepare proposals; Define system usage parameters; Monitor work performed by third-party vendors; Register and define network and system access rights for users; Provide support for ERP, WMS, TMS, and other systems (2nd and 3rd level) and ensure SLA compliance; Map, monitor, and document various requests for system adjustments and improvements; Create or modify reports in information systems as needed for tactical and strategic analysis; Archive (physically and/or electronically) documents related to improvement proposals and reports; Support implementation of new projects; Assist in analyzing system documentation provided by the information system vendor; Analyze issues related to information systems and resolve their root causes; Populate the solution database with resolutions identified during problem analysis; Inform users about changes in service levels; Keep users updated on the progress of their requests; Be responsible for onboarding new employees regarding IT-related matters; Support preparation and revision of departmental documentation; Inform end users about call resolution status; Assist other team members when necessary; Advise the department manager on relevant matters whenever required; Plan and collect information from users; Propose process changes and prepare proposals by studying workflows of involved parties; Implement and maintain systems, ensuring efficiency, rationality, and technical problem resolution; Implement Power BI dashboards; Identify reliable data sources (databases; websites; reports); Perform data extraction and import into the analytics platform, and identify and handle missing values; Standardize data formats by identifying and correcting inconsistencies; Visualize data to identify patterns or trends, creating clear and comprehensible reports; Document methodologies and decisions made during analysis, performing quality checks at each stage of the process; Ensure analyses align with project objectives and submit results to requestors for review. **Mandatory Requirements:** ------------------------------ Time Management Attention Clarity Commitment Cooperation Creativity Dynamism Discipline Availability Team Spirit Strategy Flexibility Results-Oriented Focus Innovation Organization Planning Proactivity COMPLETED HIGHER EDUCATION Microsoft Office Suite Power BI **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal Voucher Fuel Voucher Breakfast Dental Plan (after probation period) Parking On-site Cafeteria **Work Location:** ---------------------- BRANCH