Senior IT Assistant

Description

Job Summary: Provide technical support and operational maintenance for the company's technology environment, ensuring system and IT infrastructure availability, security, and efficiency. Key Highlights: 1. Agile and efficient technical support to users 2. Network and ERP system maintenance and configuration 3. Opportunities for professional development and growth **Senior IT Assistant** **On-site \| Mossunguê – Curitiba/PR** We are seeking a Senior IT Assistant to provide technical support and operational maintenance for the company's technology environment, ensuring system and IT infrastructure availability, security, and efficiency. **Main Responsibilities:** * Provide technical support to users (Levels 1 and 2\), ensuring agile and efficient service * Work within the internal service desk, logging, tracking, and resolving incidents * Perform network (LAN, WAN, Wi\-Fi) maintenance and configuration * Support ERP system administration and technical assistance * Configure and maintain CCTV equipment (cameras and recording systems) * Install, configure, and provide support for printers and peripheral devices * Manage basic firewall and network security tasks * Assist with IT asset management (equipment inventory) * Document technical procedures and solutions * Ensure compliance with information security policies **Requirements:** * Prior experience in technical support or IT infrastructure * Knowledge of: + Networks (TCP/IP, DNS, DHCP, VLANs) + ERP systems (implementation, support, or operation) + Service desk tools + CCTV (installation and maintenance) + Printers (configuration and troubleshooting) + Firewalls (basic rules, monitoring, and security) * Proficiency with Windows operating systems * Familiarity with information security concepts **Preferred Qualifications:** * Experience with tools such as GLPI or similar * Knowledge of Microsoft 365 (Teams, OneDrive, Exchange) * Certifications in networking or security * Experience in structured corporate environments **Education:** * Bachelor’s degree completed or in progress in: + Information Technology + Information Systems + Computer Networks or related fields **Behavioral Competencies:** * Organization and priority management * Strong communication and user support skills * Proactivity and sense of urgency * Teamwork * Analytical mindset and problem-solving focus **Benefits:** * Transportation Allowance or mobility assistance * Meal Voucher of R$ 30.00 per day (R$ 1.00 employee contribution\) * Health insurance plan with 90% of the monthly premium covered by the company (employee and dependents) * Bradesco Dental Plan (employee and dependents) * Life insurance * Wellhub (formerly Gympass) * Education Assistance covering up to 50% of course tuition fees We offer a dynamic, continuously transforming environment with opportunities for development, continuous improvement, and professional growth.