Job Description: Petz Group values diversity. Therefore, differences are essential for building a creative, innovative, and straightforward ecosystem. Not surprisingly, we are the largest pet ecosystem in Brazil. Diverse people and companies working together for animal welfare. If you identify with this and want to build your career with a straightforward, proactive, results-driven, and especially pet-passionate team, apply now. Here, we want you to be yourself so that together we can be Petz. We are seeking a professional for: Responsibilities and duties: * Responsible for supervising the store's operational team, aiming to ensure excellence in service to external and internal customers, dissemination of the company’s mission, vision, and values, as well as contributing to achieving the expected operational results for the store; * Contribute to achieving the store’s sales targets through constant supervision of the team and implementation of appropriate action plans; * Contribute to team motivation by maintaining a positive work environment in line with company values; * Ensure excellence in store processes through continuous training of store teams and use of manuals provided by specific departments; * Keep the store team informed and aligned with the store's operational goals by conducting daily team meetings; * Contribute to achieving the expected operational results for the store by executing and controlling all operational processes according to guidelines established by the operations department; * Ensure the NPS survey is conducted using a specific application according to the target set by the marketing department; * Perform store opening and/or closing based on verification of the scheduled shift roster; * Monitor key performance indicators by contributing to action plan development and achievement of results; * Execute planning for compensatory time-off bank management through daily monitoring. Requirements and qualifications: * Minimum requirement: Pursuing a Bachelor's degree; * Availability to work Saturdays, Sundays, and holidays (6x1 rotating shift); * Experience in retail store leadership; * Proficiency in Excel. Additional information: * Transportation allowance; * Meal allowance or food allowance (rules subject to regional policies and current regulations); * Medical insurance; * Dental insurance; * Pharmacy network (Partnership with Vidalink to offer support when you need it most); * Life insurance; * GymPass (available after 30 days from hire date); * Annual performance-based bonus tied to individual and company performance; \- Day Off \- Birthday leave (after 6 months of employment); * Peternity Leave; * Clube Petz – (Discount and cashback club with over 700 partners across Brazil); * Exclusive product discounts at our stores; * Movimenta Petz (Internal opportunities for professional growth within the company); * Indica Petz (Employee referral program with exclusive rewards); * Internal training for groomers (Development program for employees interested in working at our Grooming Centers as technical professionals); * UniPetz (Exclusive online platform for your personal development); * Partnership with SESC; Process stages: Stage 1: Registration Stage 2: Screening Stage 3: HR Interview Stage 4: Manager Interview Stage 5: Offer Stage 6: Hiring Minimum Education: Bachelor's Degree