Description
Job Summary:
Professional responsible for humanized customer service, negotiation of fees and payment methods, and updating customer records in the system, while ensuring information security.
Key Highlights:
1. Humanized and high-quality customer service
2. Negotiation and persuasion skills
3. Safeguarding the confidentiality and security of information
Description:
* Completed high school education;
* Strong interpersonal skills;
* Good communication skills;
* Ability to negotiate and persuade;
* Prior experience in public-facing customer service is desirable.
* Provide humanized and high-quality customer service at business units and/or other designated locations;
* Register/update customer information in the service system;
* Request authorizations from health plans according to each plan's established policy;
* Provide customer service considering all necessary information for conducting examinations, and following the company-defined process;
* Negotiate fees and payment methods with customers (in accordance with the company-aligned process);
* Perform other duties relevant to the position;
* Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations.
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