**RESPONSIBILITIES:** Responsibilities: Provide N2 and N3 technical support; Assist N2 and N1 colleagues with technical difficulties; Achieve company-established targets; Conduct project assessments at client sites; Provide remote and on-site support; Log all support incidents in the ticketing system; **REQUIREMENTS:** Requirements: Bachelor’s degree or professional certifications in a related field; English language proficiency (desirable); Advanced knowledge of permission management via ACLs; Advanced knowledge of DNS services, including internal and external service record types; Advanced networking knowledge; Basic knowledge of database installation and maintenance, basic SQL query management for data queries and backups; Knowledge of Windows and Linux web application service installation (IIS and Apache); Advanced storage management expertise (RAID); ITIL service management knowledge (desirable). **WORK SCHEDULE:** Work schedule: 8 hours per day **BENEFITS:** Salary negotiable Benefits: Transportation allowance; Certification assistance; Profit-sharing program; Meal or food allowance; Health insurance (Unimed/Unimax); Register your resume at buscarvagas.com.br and stay updated on the best opportunities.