Job Summary: A professional for active and receptive customer service, focused on cancellation reversal, customer retention, and billing support, with strong emphasis on empathy and problem resolution. Key Highlights: 1. Active and responsive customer service focused on cancellation reversal and customer retention 2. Receptive support for billing-related inquiries 3. Empathetic engagement, active listening, and commitment to the customer Responsibilities: * **Conduct active and receptive customer interactions for clients intending to cancel, focusing on reversal and retention;** * **Provide receptive support for billing-related inquiries;** * **Maintain control and record all interactions via system, spreadsheets, and follow-up reports;** * **Engage with empathy, active listening, and commitment to delivering a positive and solution-oriented customer experience.** Requirements: * **Completed high school education;** * **Proficiency in Microsoft Office suite;** * **Strong verbal and written communication skills;** * **Residence in Caucaia.** Benefits: * **50% subsidized health insurance;** * **Dental plan available upon enrollment;** * **On-site meal allowance;** * **Rest room;** * **iFood Benefits;** * **Wellhub;** * **Access to free professional development courses;** * **Free internet plan.** (subject to feasibility assessment)\* Compensation: R$1\.600,00 \- R$1\.621,00 per month Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
