Customer Support Assistant (Technical Support) - Tijucas/SC

Description

Job Summary: Provide customer service by assisting in identifying technical issues and ensuring a positive, solution-oriented experience across all contact channels, connecting people and transforming experiences. Key Highlights: 1. Dynamic environment with growth opportunities 2. Customer service across multiple contact channels 3. No prior experience required Description With nearly 30 years in the market, Unetvale is a reference in connectivity and fiber optics in the region, delivering high-quality internet to residences, condominiums, and businesses—always focused on technology and humanized service. If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance! **What will be your challenge?** Provide customer service, assist in identifying technical issues, and ensure a positive, solution-oriented experience across all contact channels. **Main responsibilities:** * Handle customers via phone, chat, WhatsApp, and social media, identifying issues and proposing solutions; * Perform basic router configurations and service orders; * Track protocols and ongoing requests; * Follow up on contacts and support internal service; * Analyze service orders; * Ensure service quality, especially for repeat customers. **No prior experience required.** **What we offer:** * Unimed Health Plan; * Meal Allowance; * Dental Plan; * Life Insurance; * Free internet up to 700 GB; * Workplace gymnastics; * SESI Telemedicine; * Fresh fruit in the office. **If you identify with this opportunity, send your resume and become a Unet team member.** ?