Description: What we expect from you: Prerequisites: Completed undergraduate degree in Administration, Marketing, Communications, Commercial Management, or related fields Desirable: Prior experience as an SDR, pre-sales representative, call center agent, inside sales professional, or customer service representative; Experience in the real estate market or consultative sales is a significant advantage. Required Knowledge and Skills: Advanced Excel proficiency. Proficiency with digital tools: WhatsApp Business, email, spreadsheets, and CRMs (HubSpot, Pipedrive, UAU, OnCorp, or similar); Basic understanding of the real estate market: floor plans, property typologies, base prices, payment schedules, location, and differentiating features; Fundamental lead qualification and consultative customer service techniques; Strong written and professional communication skills; Clear, concise, and courteous communication; Responsiveness and speed in replying; Organization, discipline, and pipeline management; Active listening ability, needs identification, and lead qualification; Proactivity, resilience, and skill in handling objections; Goal-, metric-, and results-oriented mindset; Ability to sustain high activity levels and consistent follow-up cadence. What awaits you in your day-to-day responsibilities: * Lead Prospecting and Qualification * Initiate first contact with leads generated from digital campaigns, forms, events, social media, and referrals. * Conduct qualification interviews to identify: Prospect profile and needs; Purchase intent and urgency; Budget and investment capacity; Genuine interest in the development. * Determine whether the lead is ready to be handed over to a real estate agent or requires nurturing. * Prompt and Personalized Customer Service * Ensure maximum response speed (a critical KPI). * Deliver consultative service aligned with the developer’s positioning. * Clarify initial questions regarding: The development; Location and infrastructure; Floor plans, property typologies, and differentiating features; Base prices, terms, and purchase process stages. * Scheduling Visits and Qualified Handoffs * Convert qualified leads into scheduled appointments (online or in-person). * Route leads to the most suitable agent (in-house, partner, or specialist). * Ensure complete, organized handoffs with detailed information. * CRM Organization and Management * Record all interactions and updates thoroughly and accurately. * Update the pipeline daily. * Maintain a well-organized, segmented, and clean database to support management. * Active Follow-up * Implement a structured follow-up cadence. * Re-engage warm leads and those who expressed interest but did not progress. * Track progress through each stage until handoff to the agent for conversion. * Commercial Support * Prepare and distribute supporting materials: presentations, videos, links, brochures, etc. * Provide agents with qualified information to facilitate deal closures. * Collaborate with Marketing and Management to refine and improve campaigns. * Commercial Intelligence * Identify common lead behavior patterns, objections, and prospect profiles. * Highlight top-performing channels and suggest optimizations. * Monitor KPIs and propose continuous improvements. 2512180202551925229