Job Summary: Handle and assist customers via phone, chat, and WhatsApp, performing tests and configurations to ensure an agile and effective technical support experience. Key Highlights: 1. Professional growth opportunities 2. Being part of a team that connects people 3. Human-centered service focused on technology With nearly 30 years in the market, Unetvale is a reference in connectivity and fiber optics in the region, delivering high-quality internet to residences, condominiums, and businesses—always with a focus on technology and humanized service. If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance! **What will be your challenge?** If you enjoy interacting with and helping people, and possess aptitude or experience in technical support, this position is for you! Your challenge will be to provide first-level customer support via phone, chat, and WhatsApp—identifying issues, performing tests and configurations, and ensuring an agile and effective experience. You will also support internal colleagues and external technicians whenever necessary. **Main Responsibilities:** * Assist in call handling to identify issues through testing; * Provide support via phone, Facebook, chat, and WhatsApp; * Deliver guidance, perform tests and configurations; * Analyze Service Orders; * Monitor the protocol workflow; * Ensure service quality and customer satisfaction. **What we offer:** * Unimed Health Plan; * Meal Allowance; * Dental Plan; * Life Insurance; * Free Internet up to 700 GB; * Workplace Gymnastics; * Fresh Fruits in the Office. **Working Hours:** Monday to Friday, from 11:50 AM to 3:50 PM and from 5:00 PM to 9:00 PM; weekends according to rotating schedule. **If you identify with this opportunity, send us your resume and become a Unet member.** ?
João Silva
Indeed · HR
João Silva
Indeed · HR
