E-commerce Assistant

Description

Job Summary: Strategically and operationally manage online stores, focusing on product listing, promotions, category organization, and customer service. Key Highlights: 1. Strategic and operational management of online stores 2. Focus on SEO, campaigns, and user experience 3. Customer service and operational support Position: E-commerce Analyst (On-site) To strategically and operationally manage the group's online stores. Schedule: Business hours, Monday to Friday. Main Responsibilities: \- Complete product listing (description, photos, variations, SEO, tags, and technical specifications); \- Updating banners, showcases, and highlights on the homepage and category pages; \- Creating, configuring, and monitoring seasonal promotions and campaigns; \- Organizing and maintaining the category tree and search filters; \- Supporting the marketing team in launching promotional campaigns on the website; \- Ensuring visual and textual standardization of products according to the brand guidelines; \- Assisting in website performance monitoring (best-selling products, stockouts, etc.); \- Maintaining integrations between ERP and marketplaces; \- Providing customer service via chat, WhatsApp, and other digital channels; \- Direct coordination with inventory and customer service teams; \- Managing returns, exchanges, and after-sales; \- Social media posting and management; \- Supporting general commercial operations of the company. Requirements: Prior experience with e-commerce platforms; knowledge of SEO and best practices for product listing; familiarity with banners, online campaigns, and promotions; proficiency in spreadsheets (Excel or Google Sheets); experience with Bling ERP. Salary: 3\.000,00 Meal Allowance: 500,00 Transportation Allowance Dental Plan Sesc Membership Employment Type: Full-time, CLT Permanent Contract Compensation: R$3\.000,00 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance