VIRTUAL GATEKEEPER TECHNICAL ASSISTANT

Description

Job Summary: Technical Support for Virtual Gatekeeping responsible for customer service, resident registration, access control, and inventory management. Key Highlights: 1. Customer service and support in a dynamic environment 2. Management of resident registration and access control in condominiums 3. Opportunity for proactive and organized professionals JOIN OUR TEAM! We are seeking a professional to join our team as VIRTUAL GATEKEEPING TECHNICAL SUPPORT RESPONSIBILITIES Provide customer service, deliver necessary support, and open service orders when required; Register residents in the system for new condominiums; Register TAGs and access controls in the system; Generate access reports upon request from the condominium; Manage and request inventory. Place orders for equipment and materials required by the department via the portal; Monitor and close protocols within the system; Perform other tasks according to Work Instructions (WI). **DESIRED COMPETENCIES:** Prior experience in customer service or administration is a plus; Excellent verbal and written communication skills; Ability to work independently and collaboratively; Proactivity and organization to handle multiple tasks; **REQUIRED QUALIFICATIONS:** Completed high school education; Proficiency in internet, Word, Microsoft Excel, and communication tools; Valid driver's license, Category B. **WORK SCHEDULE:** Monday to Friday, 10:00 AM to 8:00 PM; alternate Saturdays, 8:00 AM to 12:00 PM **LOCATION:** NOSSA SENHORA DO ROSÁRIO / SÃO JOSÉ **COMPENSATION:** R$ 3\.182,62 **BENEFITS:** Meal allowance of R$ 47.50 per day with 20% discount Transportation voucher (6% discount); 7% attendance bonus (no absences) After the 90-day probation period, you may access partnerships with educational institutions, health insurance, and dental plans If you are interested in this position, please submit your resume. We look forward to meeting you! **P.S.:** All positions are inclusive