Technical Support Intern - Corporate Communication

Description

Job Summary: Intelbras is seeking a professional to provide technical support to customers via phone, WhatsApp, and chat; analyze products; and escalate issues, with a focus on corporate communication. Key Highlights: 1. Customer technical support via multiple channels 2. Product issue analysis and resolution 3. Focus on corporate communication Join the INlover team! At Intelbras, we are driven by innovation that goes beyond technological advancement: we tackle challenges to create real-world solutions that truly solve everyday problems—delighting customers, partners, and talent alike. Our environment is collaborative, diverse, and dynamic, always focused on delivering results that impact businesses and homes. If you seek a space that encourages growth, continuous learning, and shared development, join us as an INlover and help build an extraordinary future together! **About this opportunity:** **Area:** Technical Support – Corporate Communication **Work model:** On-site – Monday to Friday, from 2:00 PM to 8:00 PM. ✨ We value diversity and encourage applications from People with Disabilities, individuals aged 50+, LGBTQIAPN+, Black individuals, mothers, and other underrepresented groups. Everyone is welcome on our team! **Your day-to-day responsibilities will include:** * Providing technical support to customers via phone, WhatsApp, and chat, analyzing product application contexts. * Recording customer complaints and suggestions regarding product and service performance. * Escalating unresolved product issues and suggestions to the technical support department when direct troubleshooting fails. * Providing technical support for operation, programming, installation, and configuration of Intelbras’ corporate communication product line. **What we’re looking for:** * Currently enrolled in Telecommunications, Computer Networks, Electronics, or related fields. **What would be a plus:** * Knowledge of networking; * Experience in customer service. **What we offer:** * Dental plan; * Free on-site meals; * Dedicated free shuttle bus service – specific routes; * Birthday Day Off; * Wellhub (Gympass) partnership; * Free on-site parking; * Additional internship stipend; * On-site restaurant, snack bar, convenience store, bank; * Clinic and pharmacy; * Health and wellness programs (workplace gymnastics, psychological support); * Discounts on Intelbras products; And much more!