**About Us:** Asksuite has been named the world’s best chatbot platform for hospitality and tourism for six consecutive years. Our AI provides 24/7 instant, multilingual, and omnichannel customer support via messaging. Our omnichannel platform centralizes human customer service across all hotel channels into a single interface! We serve clients in over 80 countries, have been ranked the 7th best company to work for in Santa Catarina (SC) by Great Place to Work, and were named the world’s best hospitality technology company by Hotel Tech Awards. Our team comprises over 150 professionals across more than 7 countries—and we’re looking for someone eager to learn and grow alongside us! **What’s Expected in This Role** * Analyze the management of metrics and KPIs across the entire CX function to ensure operational efficiency and propose improvements, generating statistics and cause-and-effect correlations; * Manage projects and initiatives jointly with other departments, with a high degree of autonomy, aligned with Asksuite’s global objectives; * Design and present dashboards and reports for leadership teams across departments; * Ensure data and tool integration to enable the Customer Success (CS) team to perform its activities effectively; * Collaborate closely with the existing CS OPS team member; * Work with Artificial Intelligence (AI), managing the team to effectively leverage tools and outputs that drive scalability; * Manage risks and opportunities through the development and monitoring of leading indicators; * Set CX team goals aligned with company growth plans and continuous improvement; * Define timing and content of customer touchpoints, focusing on optimizing customer adoption and retention; * Coordinate cross-departmental processes supporting upsell, renewals, and delivery of successful outcomes for our customers—including relaying customer feedback to the Product team, aligning the Support team with Engineering to resolve frequent issues, providing Sales with insights on customer alignment, and assisting Onboarding in removing implementation bottlenecks; * Support team structuring through analysis of the customer portfolio and tiering. **You’ll Thrive Here If You:** * Are passionate about growth and committed to personal development—here, people grow with the company (and vice versa); * Are curious about AI and how it practically empowers CS teams; * Are data-driven and results-oriented; * Genuinely care about helping our customers—with empathetic listening, clear teaching ability, and resilient problem-solving; * Have experience designing scalable processes; * Can break down complex problems into manageable components and devise practical solutions; * Communicate clearly and professionally; * Combine strong analytical skills with creativity; * Exhibit leadership traits and influence capabilities. * Bonus: Experience with Sensedata **Requirements** * Practical experience in Customer Success within a SaaS company; * Experience building data lakes, writing SQL queries, and consuming APIs; * Experience in data analysis and business analysis; * Experience working with databases; * Experience in programming; * Knowledge of statistics; * Advanced English proficiency; * Availability to work 40 hours per week; **Why People Love Being Part of Asksuite?** **Our Culture:** * We’re a young, fast-growing company; * We foster a culture of feedback and continuous development; * No dress code; * We support language courses and professional training; * We’re expanding internationally into over 80 countries; * We provide internal career development opportunities; * We rank among the top 10 small companies to work for in SC, according to GPTW; * We’re the world’s best workplace in the hospitality technology sector, as recognized by Hotel Tech Awards. **What We Offer:** * Nationwide health insurance plan with no copayment; * Dental insurance; * Pet health insurance; * Gympass; * Flash Benefits Card: BRL 1,250.00/month; * Monthly Education Allowance: BRL 200.00; * Psychological support; * Life insurance; * Leve: Financial consulting and wellness; * Relocation assistance (if needed); * Birthday day off; * Flexible working hours. **Does this resonate with you? Apply now and join us on this journey!**