Job Summary: Analyst responsible for resolving Level 1 incidents, supporting financial/banking systems, and collaborating on process improvements to ensure excellent customer experience. Key Highlights: 1. Analysis and resolution of incidents related to banking products and digital channels. 2. Collaborate on initiatives to improve customer service processes. 3. Work with teams to provide appropriate customer support. ***At Topaz, technology unites us and evolution connects us!*** Within our organization, we are fully committed to contributing to financial solutions that make the industry safe, accessible, and dynamic. We aim to reach different parts of the world with our comprehensive ecosystem of technological solutions. Therefore, we invite you to join this team! Moreover, we offer excellent benefits for you! We know that together we will achieve success, so apply now and become part of this great team. **Responsibilities and Duties** ***Your day-to-day at Topaz:*** * Analyze and resolve Level 1 incidents related to Topaz Products (Core Banking and Digital Customer Service Channels). * Log and track customer service cases (Level 2) using tracking systems. * Collaborate on initiatives to improve customer service processes and procedures. * Work with teams to understand the environment and provide appropriate support to ensure an excellent customer experience. * Maintain accurate records of customer interactions and solutions provided. * Contribute to achieving team members’ objectives, ensuring operational results are attained. **Requirements and Qualifications** ***What do you need to know to join Topaz?*** * Completed undergraduate degree in Information Technology, Computer Science, or related fields; * Experience in supporting financial/banking systems and IT support; * Knowledge of SQL/Oracle databases; * Knowledge of OpenShift, Docker, and Kubernetes; * Knowledge of Linux (preferably) and Windows. **Preferred Qualifications:** * Prior experience working at banks or financial institutions; * Knowledge of Core Banking and Financial Digital Channels; * Specialization in the IT field. **Additional Information** ***Keep in mind these benefits that will enhance your experience at Topaz!*** **Health and Well-being:** Because we care about our teams, we offer various health plans focused on promoting well-being within the organization. **Personal and Professional Development:** We are constantly evolving. Thus, we provide environments, programs, and policies that guarantee the necessary space and opportunities for your career path. **Flexibility and Time Off:** Here you’ll find the time needed to recharge your energy, plus the opportunity to enjoy a day off on your birthday. At **Topaz**, we go beyond technological creation: **we transform how the world interacts with money.** Our secret? **Topaz One, the first global full-banking platform, designed to drive the evolution of financial institutions and propel them into new frontiers.** #### **We are a vibrant community of over 2,000 Topazers**, deeply passionate about technology, innovation, and creating disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results. #### **If you seek a place where your talent makes a real impact, where you can grow professionally and be part of a global community making history,** **join us as a Topazer!** #### **Join our team and let’s build the future of finance.**