Customer Service Assistant

Description

Job Summary: The professional will be responsible for attending to customers and leads, filtering contacts, forwarding qualified leads, and maintaining records at an events company. Key Highlights: 1. High-standard customer service for events and weddings 2. Communication with couples regarding financial matters 3. Maintaining up-to-date records in digital tools ABOUT THE COMPANY An events and wedding company. Recognized for delivering exclusive experiences and high-standard service, the venue hosts sophisticated celebrations and events in a charming natural setting. The team values excellence in service, attention to detail, and humanized relationships with clients. RESPONSIBILITIES Attend to customers and leads via WhatsApp; Filter and qualify contacts coming from the marketing agency; Forward qualified leads to the customer service team; Communicate financial matters with couples; Maintain up-to-date records in spreadsheets and digital tools. REQUIREMENTS Computer literacy (Excel); Reside near Lagoa da Conceição or have easy access; Experience in customer service. SCHEDULE AND LOCATION Monday to Friday, 1:00 PM to 6:00 PM, with occasional Saturday availability (rotating schedule based on demand); Located at Lagoa da Conceição \- Florianópolis \- SC.