Description
Job Summary:
Pulse Fibra is seeking an External Support Technician to provide on-site technical support, identify and resolve FTTH network issues, and improve infrastructure.
Key Highlights:
1. Perform on-site technical support for customers
2. Identify and resolve network and connectivity issues
3. Ensure service quality and stability
**Job: External Support Technician – Pulse Fibra**
Pulse Fibra is looking for an External Support Technician to join our team!
If you have a technical background, enjoy customer service, and seek professional growth, this opportunity is for you.
**Main Responsibilities:**
* Provide on-site technical support to customers;
* Identify and resolve issues related to network and connectivity;
* Implement improvements to the FTTH network infrastructure;
* Ensure the quality and stability of services provided.
**Requirements:**
* Experience in customer service;
* Knowledge of FTTH networks;
* Strong communication and interpersonal skills;
* Driver's license Category B (mandatory);
* Flexible availability (including on-call shifts and weekends when required – compensated).
**Compensation and Benefits:**
* Salary: R$ 1.800,00
* Hazard pay allowance: 30% (R$ 540,00)
* Meal allowance: R$ 29,00/day (average of R$ 638,00/month)
* Cost-of-living allowance: R$ 200,00
* Life insurance
**Average Monthly Total:** approximately R$ 3.178,00 + additional on-call compensation
**Employment Type:** CLT (Permanent)
**Location:** Londrina/PR
Pay Range: R$1.518,00 – R$1.800,00 per month
Benefits:
* Internet allowance
* Company-provided mobile phone
* Life insurance
* Meal voucher
* Transportation voucher
* Company-provided vehicle
Work Location: On-site