FWA Operator

Description

Job Summary: The FWA Operator collects information, performs maintenance tasks, updates customer records, clarifies doubts, and negotiates debts, ensuring service continuity. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset 2. Collaborative environment that values personal and professional development 3. Protagonist of your own career in a flat and hierarchical environment We are seeking an **FWA Operator** to collect geographic location information for service installation and maintenance, retrieve equipment upon service cancellation, and update customer records with data provided by clients—such as phone numbers and new addresses. Additionally, the operator clarifies billing-related questions and provides guidance for customer reactivation, ensuring effective service support and continuity of FWA services. If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Execute initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with company technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver payment slips to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit the registered address to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for record updates; * Upon service cancellation, retrieve Brisanet equipment, return devices to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with local geography; * Customer service experience. **Preferred qualifications:** * Defensive driving certification; * Proficiency with Google tools (Sheets, Docs) **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Flat and hierarchical environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.