Job Description: Academic Qualifications: Bachelor’s degree completed in IT or a bachelor’s degree in any field plus a postgraduate degree in IT. Courses or Certifications: Desirable certifications in networking such as CCNA, CompTIA Network+, or equivalent; ITIL Foundation v3 or higher training, with a minimum duration of 24 hours; Knowledge of videoconferencing management and traffic monitoring and analysis. Professional Experience: Solid experience in administration, management, deployment, or support of network infrastructure; connectivity solutions; and structured cabling. Desirable experience with videoconferencing, VoIP, and IP telephony; Experience in critical environments, high-availability systems, and advanced support; Hands-on experience with network diagnostics, performance analysis, and Level-3 troubleshooting. * Provide Level-3 technical support for incidents and problems related to computer networks, connectivity, IP telephony, and videoconferencing. * Perform administration, operation, and maintenance of network equipment (routers, switches, controllers, firewalls, access points, etc.). * Participate in the implementation, configuration, and maintenance of connectivity solutions in LAN, WAN, and WLAN environments, ensuring adequate performance. * Administer and configure wireless networks, including security, authentication, coverage, and performance. * Continuously monitor network infrastructure using graphical tools and monitoring solutions, analyzing traffic, latency, and availability. * Configure, operate, and administer routing protocols and QoS, VLANs, port aggregation, Spanning Tree Protocol, and other switching technologies. * Work with software-defined networking, orchestration, and centralized management of connectivity infrastructure. * Administer and configure videoconferencing solutions, supporting incident analysis and resolution. * Administer and configure IP telephony solutions (SIP, H.323), gateways, controllers, and other related components. * Assist in designing network projects, proposing architectural, topological, and security improvements. * Evaluate performance, identify bottlenecks, and propose optimization actions for networks and connectivity services. * Conduct preliminary impact and feasibility analyses for new solutions, updates, and patches. * Execute software updates, patches, security packages, and preventive maintenance routines. * Develop, update, and maintain the technical documentation base and network infrastructure topology diagrams. * Create and update scripts and operational procedures for internal use and for Level-1/Level-2 teams. * Engage vendors, log technical support tickets, and follow up until problem resolution. * Record and keep updated configuration items and relationships in the Configuration Management Database (CMDB). * Carry out scheduled routines and operations in production environments per management guidance. * Generate performance reports and graphs, consolidating network metrics to support decision-making. * Support support analysts in complex diagnostics by providing specialized technical guidance. * Participate in meetings and activities related to infrastructure and connectivity projects. * Ensure compliance with information security policies and appropriate use of network resources. * Comply with Lanlink’s procedures, standards, and obligations regarding Compliance and Information Security. * Perform other related duties consistent with the technical scope of this position. 2512050202181904839